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I had my furnace tuned up and checked for safety yesterday, This company is great! And John came out and went above and beyond, asking for a vacuum so he could vacuumed out sand in and around the furnace. This is a model home and the landscaping hadn't been completed, sand blew around in the yard and into the system. He also secured a water hose that was loose. I will ask for John whenever I had metro heating and cooling come out!!!
I wish to commend your service staff (John) for his exceptional service and knowledge on his recent service to my furnace. He Was properly equipped and trained. I am not easily impressed as I tend to be pretty fussy and I am technically trained myself.
Rainey did our annual furnace check up. He was prompt, professional, and answered all my questions. I've been using Metro Heating and Cooling since I replaced my furnace and thermostat two years ago. Very happy with all the services I have received.
I saw an advertisement for Metro in my local shoppers guide. I needed my water heater replaced. I called and spoke with Micah. I explained to him what I was looking for and even specified the brand of water heater. Micah called his supplier to check availability. Micah followed up with me within an hour or so. What great customer service!! I scheduled an install in August 2017. I waited a couple of months before writing this review. Just to make sure everything was working ok. On August 16th Corey arrived to remove old and install my new hot water heater. This technician was amazing. I watch him install my water heater. He did one of the most professional installs I have ever seen. Let me tell you. I am hard to please!!!! I was definitely satisfied with everything. Give this great company a try.
John did our furnace cleaning and inspection recently. He was very polite and professional and took the time to explain things very well. I appreciated the shoe covers he brought with him and wore. From past work I know Metro Heating is one of the nicest and most professional companies around, with reasonable rates also.
The technician arrived when scheduled. He did an excellent job of finding my furnace problem. He then notified the proper places to give me a quote for anew furnace.
John was at my house, very polite and professional... Explained everything he was doing... Thank you John for all your help!!! Would highly recommend John for Metro Heating & Cooling...
Mike and Nick installed our furnace today! Excellent work Mike and Nick - both furnace and AC worked on the first start, no problem. Thank you for taking the time to go through the thermostat programming with us!
I had work done by metro heating and the experience was amazing, one employee specifically was wonderful, Austin Devaney. Thank you guys for the quick and great service I highly recommend to anyone with heating and cooling needs!
John came to my house to do a 15 point inspection for me and was very pleased with the service he provided. He answered all my questions and explained it very clearly. He was friendly and courteous. I would definitely recommend John and Metro Heating.
Thank you, John, for a very efficient and effective annual maintenance of heating and air-conditioning. I really appreciated your taking the extra time to explain the various features of my system to me. You certainly provide excellent technical service and top notch customer service. Thank you again.
John came to look at my water heater and air conditioner. Nothing was found to be wrong (at this time). John was very professional and provided excellent customer service. Thank you John.
My wife and I just had two Metro technicians install a new furnace and A/C. Josh & team were most professional and efficient, installing the equipment in less than 2 days.We thank them.
David came out to give a second opinion on our furnace life. He explained everything very clearly and was very friendly.
5 star for john, he was friendly, polite, explained everything that he was doing, what could or could not effect the furnace what I could do to help til next inspection thanks john.
Excellent service. Very knowledgeable. Had our furnaces checked for the up coming winter season. John was one of the technicians. Would highly recommend them.
Our technician arrived on time and got right to work. He tested our furnace and found that it was (as we expected) needing to be replaced. We received follow up calls following the diagnosis to quote a new furnace.
Sept 15th was a warm humid day but Mike J and his partner came to install our new furnace and AC. They did a GREAT job !!! Worked hard , cleaned up beautifully and even took time to pay attention to our Great Grandson !!! We have had Metro for several years and would not use any one but them !!! Great people Great company !!!!
My wife and I are extremely happy with Mike Larson at Metro Heating & Cooling for installing a furnace and AC unit in our house. We are amazed at the professionalism and excellent customer service we received. Also the work was done promptly and all our questions were answered. We would definitely recommend Metro to everyone because of Mike Larson.
My husband and I are very happy with Corey at Metro Heating for installing a furnace in our cabin. The work was done promptly and very professional. We highly recommend Metro Heating and Cooling.
Metro Review: John from Metro came to do maintenance. He was courtesy, friendly, and knowledgeable. John answered all questions in a clear and complete manner. He explained what he was doing and conducted himself in a professional manner. John the extra steps to make his visit a pleasant experience. I would recommend Metro to friends and family because of John.
If I have any questions I go to Corey Olsen from Metro heating and cooling, and he answers all of them. Granted Corey is in the neighborhood so introduced myself (seeing his van with the Metro advertisement) and he came over to help me with my furnace issue I was having last winter. Great Guy! Metro should be proud to have Corey on there team!!!
Pleased with the response time and professionalism. John got our water heater running long enough to tide us over until it's replaced. Informative and helpful. Highly recommend Metro Heating and Cooling.
John stopped by and easily fixed the issue with my AC unit within minutes. Very satisfied, thank you.
Jimmy was very friendly, knew what he was doing. I am pleased with the results. His family owns a farm by my families farm in Wisconsin.
Would recommend their services to anyone. Friendly service people and outstanding pricing. Thanks for all your help.
We were happy with the entire process of calling to set up a time to get an estimate to the return visit to check the air conditioner when the temperature was warm enough. They are very considerate during installation and happy to answer any questions we had. It's not fun having to buy a new air conditioner for the house but Metro Heating & Cooling made the process easy!
John the tech came out to diagnose why our A/C unit was not running. He got it up and going in 10 minutes. He advised us on how coolants are changing and what it means. Thanks Metro
My central air unit is older and wasnt turning on every time it should. Metro got me in asap when others had at least a 5 day wait. Paul looked it over and diagnosed the problem and fixed it all in the same visit! He was professional and knowledgeable...it was an odd problem. I am very pleased with Metro...and enjoying my cool, comfy home.
I called for service at 1:00, our air conditioner stoppedworking. John was here, fixed the problem and gone by 3:00. This wasn't even an emergency call. We were charged a regular service rate at a reasonable price. He made sure it was cooling well before leaving, checked temps on the furnace, answered my questions, was kind, and very professional. I willl call Metro again.
We used a groupon to get a check up on the furnace, they were very professional and nice.
The installation of our air conditioner and furnace went very smoothly. The installation team and Joe were great. Thanks.
After much thought we had Metro put in a air conditioning and furnace into our home. They were very professional on bid and even better at time of installation. A very big thank you to Mike Nick and David for a great job and taking extra time answering questions and concerns. Thank You Donna and Mitchell Quinn
I just had my A/C tuned up by John. He did a wonderful job he was very informative and polite. I will certainly request him again when I have any problem with my furnace or A/C. 👍🏻
Wow, from the moment my husband called about getting a new water heater, until the the total installation was completed, it was the quickest turn around time imaginable! Wonderful customer service. All details were explained thoroughly and patiently. Great value for the price! No mess either. I would not hesitate to use Metro Heating and Cooling in Roseville, MN again. Thanks Corey!
Got a great deal on a new AC unit. They came out and installed itin one day. Very professional. Then a week later my hot waterheater went out and i got a wonderful deal $ 1080 i would recommend Metro Heating & Cooling to everyone.
The old repair person came and did a tune up on the air conditioning unit and said it was leaking reon in the furnace and we would have to look into geting and new air conditioning unit and furnace.So I called your company and Eric came out and looked at the problem and said all you need is anew coil and that would fix the problem, so it was less than half the cost and it was done.We had Barak out and he was the pros pro and did a great job.I will be recomending your company to many of our friends.Thanks for being honest and having great people working for your company.Cliff&Ellen Berg
Hot Hot Hot,Thank you, To John great service and just in time very courteous and helpful. Came in and Made the house COOL again. Had alot of people coming and staying here and he saved the day. Thank You again. Chillin 🙂
John did an outstanding job servicing our AC unit. We have had historic issues with our new AC unit put in ours house in 2008 and he was able to isolate the issue. This was under our xcel energy plan which we have not heard boo from xcel.john was Curtis and friendly and was very informative.
We had your company come out and repair our water heater.Your man Dave Johnson was professional and efficient, a very personable individual.I am a general contractor my self and was very impressed with how he shows your company.
We had a 35 year old Rheem water heater that was working well but I figured it was time to replace it. I called Metro Heating and Cooling and they gave me a fair price quote over the phone. We set up a date and time to do the replacement. The person who came out did a great job of pulling the old heater out and installing the new one. He cleaned up well after the installation. He answered all my questions and presented me with an invoice for the exact amount we had agreed on.I couldn't be happier with the entire purchase and installation.I would recommend Metro Heating and Cooling to anyone I know.
I had a new high efficiency furnace installed this winter. Eric who gave me the estimate did more than just help me decide which furnace I needed. He measured the outside of my house and looked at the direction my windows faced, etc., to determine what size furnace I needed. He answered many of my questions as well. The installers did a great job and I can tell a huge difference already. The heat seems to be distributed much more evenly now. There was a slight problem with the unit right out of the box, which was out of their control, but they were able replace the bad part the next morning and get it working properly. A few months later they came out to inspect my central air unit at no cost and also upgraded my thermostat (again). I'd recommend them to anyone. They were all professional, friendly, and efficient. A well-run business.
I took advantage of a sale for a new 40 gal water heater @ $1080 - a far better price than I was able to find elsewhere. Technicians were right on time as well as polite and helpful. Took away old heater. Everything went very well. I will call again.
Between Eric and the installation team, every part of our experience with Metro has been on par. Excellent service and a good price for a new furnace and a/c.
I called to have my heater serviced and the service tech was very nice and efficient. I needed the job done quickly and it was! I'll definitely recommend this company to my friends and family!
We woke up on Friday morning, temperature of 8 degrees, and the sensor on our furnace malfunctioned. Metro Heating and Cooling was in our home before noon. Tim came, cleaned the sensor, charged us a very reasonable affordable amount, cleaned the sensor and promised to order a new one and be back to install it within one week. We had heat! Tim was courteous, knowledgeable and kind in his dealings with us. The next Friday, John showed up with a new sensor and also installed a new thermostat for us. We had a great conversation and amazing service from John! I highly recommend Metro Heating and Cooling - and personally, I think Tim and John do their job incredibly well and also recommend them! Thank you!
We were very pleased that Eric took the time to listen and find out how we run the different zones in our house and not just sell us the latest and greatest - since we have multiple heat sources, we do not run our fan all the time and try to balance the temp between levels of the house. The installation team did a great job as well - the furnace is working great, will have to wait for spring to test out the AC.
This morning their tech, John, came out to install a new thermostat. He called to let me know exactly when he would be here, was on time, and took the time to help me register it and show me how to use it. Shortly after he left Eric came, on time, to give me prices for replacing the furnace, air conditioner, and water heater. He listened to my concerns and made recommendations for what would be best for us. No hard selling, just honest answers.
We have a forced-air furnace from the dawn of time in our home (Lennox G8, circa 1968). An engineer from Metro Heating & Cooling took a picture because he did not believe it (!), and then did an inspection and tuneup for us that was outstanding. He answered every question we had about that furnace, and, more importantly, answered questions about health and safety issues. He also supplied advice about new furnaces without a heavy-handed sales pitch. We were very happy with the service and will definitely use the company again.