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Had Rick & Nick here on 12/7/2017 to run duct work from basement to upstairs. They were thorough, respectful, and did great work worth taking pride in.
Miguel was very timely, thorough, informative, and friendly!
Do you want prompt, professional service with a real human-speaking voice answering the phone if your furnace breaks down? Well, Metro Heating is the place to call.My furnace was going off and on and sometimes remaining off for long periods resulting in the house being cold. I called a company advertised on TV that promised quick service with free service call. After calling the number on the TV and all three numbers on the web and leaving, two voice messages just after 12: MD with no response, I called Metro (where I previously had service). I explained that I did not want to pay the after-hour cost.Brian, was at my home in about an hour, inspected the furnace, told me what was wrong, and the cost of part/installation prior to installation of the part. My home quickly warmed up and being a senior, I got the senior discount.Well, as I told Brian, we really do get we what we pay for. The company that advertised free service calls did not return my call until after 5: 30 PM—almost 6 hours after I called them, and after my furnace was fixed and I had ran an errand. This means that I may have had to pay the after-hour charge or wait for service the following day or perhaps longer.I highly recommend Metro Heating & Cooling for prompt, professional, and excellent customer service. It is a company you can trust and rely on in an emergency.M.P. Morris,
Had tech “Soua” here on 11/21 for additional work that was needed on my furnace. After explaining what would be done, he continued on to do an excellent job. This is a really good company. When the calendar rolls over to 2018, I will definitely join the Comfort System Club. After owning 7 different homes I can identify a good contractor. This is one of the best!!
Had tech Jesse here on 11/20. Excellent job done. Cautioned me there might be more work to be done. His explanation made perfect sense. Will definitely use Metro again.
My family and I have lived in our home going into our 9th year and I am very tuned in to the sounds that happen within the house. We had our furnace turn on earlier than normal because of the cold spell and I noticed it to be making a low rumbling noise. Soua was the technician and did a fantastic job of showing me things and answering all my questions of what the problem could be. In the end he found out what was causing the problem and it sounded as good as new. Recommend Metro Heating and Cooling for your HVAC needs and if you get technician Soua you will be in good hands.
Dale came to my house and checked out my furnace. Asked me if I had any concerns about the operation of the furnace. He took care of my concerns and told me what to look for in the operation of the furnace. Dale was very knowledgeable. Thanks Dale, looking forward to using your Company in the future.
John checked out my furnace today. He is very knowledgeable, professional and explained he did. I will definitely recommend Metro and John. Thanks John, great job!!!!
John and Jesse were great and wouldn’t give up until our furnace was working. Jesse came over 1pm and John came over at 6pm with parts to ensure our home would be warm for the night. Office staff was great at communicating when they would arrive and helped in finding parts. Would definitely use Metro Heating and Cooling again - they went the extra mile for our family and we will remember that! Thanks John and Jesse!
I Called Metro Heating and Cooling to replace my hot water that sprung a big leak in the side. The installation team was Josh & Josh. Both were very professional and went right to work. Removed the old heater and installed a new one. The old one was still under warranty. Once the job was complete they cleaned up rechecked for leaks wished us well and left. I would have them do all my heating and cooling work in the future. I would give them a 10 Plus
Metro Heating and Cooling was wonderful. My flame went out on my furnace. They had a tech at my home by 730 that night to fix the problem. I will be using this company again. Thank you so much for getting my heat going.
Brian just came on time on schedule for furnace tune up. He did the great job, explained and answered questions I had . I am completely satisfied. Thanks.
Nick and Josh were friendly, professional, and explained the complete process of cleaning the ducts. Their work was thorough and done timely. I was very pleased with their work.
I had my furnace tuned up and checked for safety yesterday, This company is great! And John came out and went above and beyond, asking for a vacuum so he could vacuumed out sand in and around the furnace. This is a model home and the landscaping hadn't been completed, sand blew around in the yard and into the system. He also secured a water hose that was loose. I will ask for John whenever I had metro heating and cooling come out!!!
I wish to commend your service staff (John) for his exceptional service and knowledge on his recent service to my furnace. He Was properly equipped and trained. I am not easily impressed as I tend to be pretty fussy and I am technically trained myself.
Rainey did our annual furnace check up. He was prompt, professional, and answered all my questions. I've been using Metro Heating and Cooling since I replaced my furnace and thermostat two years ago. Very happy with all the services I have received.
I saw an advertisement for Metro in my local shoppers guide. I needed my water heater replaced. I called and spoke with Micah. I explained to him what I was looking for and even specified the brand of water heater. Micah called his supplier to check availability. Micah followed up with me within an hour or so. What great customer service!! I scheduled an install in August 2017. I waited a couple of months before writing this review. Just to make sure everything was working ok. On August 16th Corey arrived to remove old and install my new hot water heater. This technician was amazing. I watch him install my water heater. He did one of the most professional installs I have ever seen. Let me tell you. I am hard to please!!!! I was definitely satisfied with everything. Give this great company a try.
John did our furnace cleaning and inspection recently. He was very polite and professional and took the time to explain things very well. I appreciated the shoe covers he brought with him and wore. From past work I know Metro Heating is one of the nicest and most professional companies around, with reasonable rates also.
The technician arrived when scheduled. He did an excellent job of finding my furnace problem. He then notified the proper places to give me a quote for anew furnace.
John was at my house, very polite and professional... Explained everything he was doing... Thank you John for all your help!!! Would highly recommend John for Metro Heating & Cooling...
Mike and Nick installed our furnace today! Excellent work Mike and Nick - both furnace and AC worked on the first start, no problem. Thank you for taking the time to go through the thermostat programming with us!
I had work done by metro heating and the experience was amazing, one employee specifically was wonderful, Austin Devaney. Thank you guys for the quick and great service I highly recommend to anyone with heating and cooling needs!
John came to my house to do a 15 point inspection for me and was very pleased with the service he provided. He answered all my questions and explained it very clearly. He was friendly and courteous. I would definitely recommend John and Metro Heating.
Thank you, John, for a very efficient and effective annual maintenance of heating and air-conditioning. I really appreciated your taking the extra time to explain the various features of my system to me. You certainly provide excellent technical service and top notch customer service. Thank you again.
John came to look at my water heater and air conditioner. Nothing was found to be wrong (at this time). John was very professional and provided excellent customer service. Thank you John.
My wife and I just had two Metro technicians install a new furnace and A/C. Josh & team were most professional and efficient, installing the equipment in less than 2 days.We thank them.
David came out to give a second opinion on our furnace life. He explained everything very clearly and was very friendly.
5 star for john, he was friendly, polite, explained everything that he was doing, what could or could not effect the furnace what I could do to help til next inspection thanks john.
Excellent service. Very knowledgeable. Had our furnaces checked for the up coming winter season. John was one of the technicians. Would highly recommend them.
Our technician arrived on time and got right to work. He tested our furnace and found that it was (as we expected) needing to be replaced. We received follow up calls following the diagnosis to quote a new furnace.
Sept 15th was a warm humid day but Mike J and his partner came to install our new furnace and AC. They did a GREAT job !!! Worked hard , cleaned up beautifully and even took time to pay attention to our Great Grandson !!! We have had Metro for several years and would not use any one but them !!! Great people Great company !!!!
My wife and I are extremely happy with Mike Larson at Metro Heating & Cooling for installing a furnace and AC unit in our house. We are amazed at the professionalism and excellent customer service we received. Also the work was done promptly and all our questions were answered. We would definitely recommend Metro to everyone because of Mike Larson.
My husband and I are very happy with Corey at Metro Heating for installing a furnace in our cabin. The work was done promptly and very professional. We highly recommend Metro Heating and Cooling.
Metro Review: John from Metro came to do maintenance. He was courtesy, friendly, and knowledgeable. John answered all questions in a clear and complete manner. He explained what he was doing and conducted himself in a professional manner. John the extra steps to make his visit a pleasant experience. I would recommend Metro to friends and family because of John.
If I have any questions I go to Corey Olsen from Metro heating and cooling, and he answers all of them. Granted Corey is in the neighborhood so introduced myself (seeing his van with the Metro advertisement) and he came over to help me with my furnace issue I was having last winter. Great Guy! Metro should be proud to have Corey on there team!!!
Pleased with the response time and professionalism. John got our water heater running long enough to tide us over until it's replaced. Informative and helpful. Highly recommend Metro Heating and Cooling.
John stopped by and easily fixed the issue with my AC unit within minutes. Very satisfied, thank you.
Jimmy was very friendly, knew what he was doing. I am pleased with the results. His family owns a farm by my families farm in Wisconsin.
Would recommend their services to anyone. Friendly service people and outstanding pricing. Thanks for all your help.
We were happy with the entire process of calling to set up a time to get an estimate to the return visit to check the air conditioner when the temperature was warm enough. They are very considerate during installation and happy to answer any questions we had. It's not fun having to buy a new air conditioner for the house but Metro Heating & Cooling made the process easy!
John the tech came out to diagnose why our A/C unit was not running. He got it up and going in 10 minutes. He advised us on how coolants are changing and what it means. Thanks Metro
My central air unit is older and wasnt turning on every time it should. Metro got me in asap when others had at least a 5 day wait. Paul looked it over and diagnosed the problem and fixed it all in the same visit! He was professional and knowledgeable...it was an odd problem. I am very pleased with Metro...and enjoying my cool, comfy home.
I called for service at 1:00, our air conditioner stoppedworking. John was here, fixed the problem and gone by 3:00. This wasn't even an emergency call. We were charged a regular service rate at a reasonable price. He made sure it was cooling well before leaving, checked temps on the furnace, answered my questions, was kind, and very professional. I willl call Metro again.
We used a groupon to get a check up on the furnace, they were very professional and nice.
The installation of our air conditioner and furnace went very smoothly. The installation team and Joe were great. Thanks.
After much thought we had Metro put in a air conditioning and furnace into our home. They were very professional on bid and even better at time of installation. A very big thank you to Mike Nick and David for a great job and taking extra time answering questions and concerns. Thank You Donna and Mitchell Quinn
I just had my A/C tuned up by John. He did a wonderful job he was very informative and polite. I will certainly request him again when I have any problem with my furnace or A/C. 👍🏻
Wow, from the moment my husband called about getting a new water heater, until the the total installation was completed, it was the quickest turn around time imaginable! Wonderful customer service. All details were explained thoroughly and patiently. Great value for the price! No mess either. I would not hesitate to use Metro Heating and Cooling in Roseville, MN again. Thanks Corey!
Got a great deal on a new AC unit. They came out and installed itin one day. Very professional. Then a week later my hot waterheater went out and i got a wonderful deal $ 1080 i would recommend Metro Heating & Cooling to everyone.