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We woke up on Friday morning, temperature of 8 degrees, and the sensor on our furnace malfunctioned. Metro Heating and Cooling was in our home before noon. Tim came, cleaned the sensor, charged us a very reasonable affordable amount, cleaned the sensor and promised to order a new one and be back to install it within one week. We had heat! Tim was courteous, knowledgeable and kind in his dealings with us. The next Friday, John showed up with a new sensor and also installed a new thermostat for us. We had a great conversation and amazing service from John! I highly recommend Metro Heating and Cooling - and personally, I think Tim and John do their job incredibly well and also recommend them! Thank you!
We were very pleased that Eric took the time to listen and find out how we run the different zones in our house and not just sell us the latest and greatest - since we have multiple heat sources, we do not run our fan all the time and try to balance the temp between levels of the house. The installation team did a great job as well - the furnace is working great, will have to wait for spring to test out the AC.
This morning their tech, John, came out to install a new thermostat. He called to let me know exactly when he would be here, was on time, and took the time to help me register it and show me how to use it. Shortly after he left Eric came, on time, to give me prices for replacing the furnace, air conditioner, and water heater. He listened to my concerns and made recommendations for what would be best for us. No hard selling, just honest answers.
We have a forced-air furnace from the dawn of time in our home (Lennox G8, circa 1968). An engineer from Metro Heating & Cooling took a picture because he did not believe it (!), and then did an inspection and tuneup for us that was outstanding. He answered every question we had about that furnace, and, more importantly, answered questions about health and safety issues. He also supplied advice about new furnaces without a heavy-handed sales pitch. We were very happy with the service and will definitely use the company again.
Our furnace quit working and John from Metro Heating did an excellent of job of getting it operational again! He was very professional, polite, filled us in on what happened, what needed to be done and how long it would take.Thank you John!
The young man who was scheduled arrived and finished the job within the scheduled window. I asked questions and he pointed out things along the way. When he finished, he looked about to make sure sure things were left as he found them. I appreciated that care. Paperwork to do when done, and I was encouraged to ask any other questions, also appreciated. I will see Metro again next fall....
Honest, Sincere,Personable service. The Service Tech, "John", was out for our winter inspection of our furnace. He exceeded my expectations by a long shot! He answered every question and gave me a lot of excellent informational tips on caring for the furnace too. John is an outstanding representative of what service really means. Something that one hardly finds anymore. With techs like John, I will always call Metro!
John at Metro Heating provided exceptional customer and technical service with my furnace and water heater maintenance under our HomeSmart plan today. He was very courteous, personable, professional, knowledgeable, helpful, and went above and beyond to complete the job. As a result of John's service today I would highly recommend Metro Heating and Cooling!
I needed a new hot water heater. I saw an ad for Metro and called on Friday 10/29/16 to get an estimate. I talked with Micah Vail and he emailed me a quote for a new hot water heater installed and the old water heater hauled away. I set the appointment for the following Wednesday morning. I was told that the technician would arrive by 9:00 AM. About 8:45 AM I received a call from TJ and he told me he would be there in about 10 minutes. He arrived on time and was very friendly and well organized. He covered the flooring in the entryway and down the stares to were the water heater was located. The quality of the installation was excellent. He installed the new water heater and removed the old one and had it hauled away. He cleaned up when he was done and it looked like no one had been there doing work. I was totally satisfied with the work. About a week later I received the energy rebate filled out to be mailed to Xcel for my $40.00 energy rebate. Great customer service.
Josh and Brock did a fast and professional boiler install for the best price and friendly service, Metro is a well oiled team!
Replaced my old 33+years old A.C. unit. The price was great and the service was fast, friendly and impressive. The services guys explained everything about the new unit and were very good at their job. I would highly recommend.
I called for an estimate last week and my new furnace is already installed and working. From the first contact to the installation this company was the best-thorough, honest, professional and fair. It doesn't matter who you are working with-sales,install or the office - they support each other and just want to please the customer. BEST PRICE also. Al and Josh were great and their work and thoroughness and sincerity in making sure I understood everything were superb! I would encourage everyone to give them a call!
I would like to let you know how pleased I was with the installation performed my Metro Heating of my new furnace, water heater, and air conditioner. I would definitely recommend this company to anyone. The three young men who performed my installation were very efficient, great workers, and very polite. Also, the man who came out to give me an estimate was a very professional and pleasant man and answered all of the questions I had. Thank you very much for your services. I highly recommend this company to anyone. Marian Johnson
This is the type of service I appreciate. We called on 2/6 and had a tech (Brian) on 2/7 show up well within the time frame quoted. He completed job of installing new gas control valve on my hot water heater in a quick and timely manner. I was quoted a price that I believe was very fair for the job. Thank you Brian and metro heating and cooling. I no longer have to worry about my problem. I will definitely be recommending you to all my friends and family.
Metro Heating and Cooling provided an estimate on a chimney liner was lower than any other that I received for the same work. In fact they made an improvement in my duct work (for the same price) that they thought was an unfortunate oversight from a previous repair made by another repair service. The repair crew showed up on time, was very polite, and finished the job in a timely manner. They cleaned up everything as if they had never been there, and upon leaving expressed a sincere gratitude for the opportunity to do the work. Both men took pride in their work, and I’m very grateful for their effort. I would hire again.
We are very happy with our new AC and with the service we received from Metro! They are very easy to work with and the prices were reasonable!
Metro Heating is our HomeSmart service provider and they were exceptional! From the initial scheduling call, to quick arrival and service completion; they provided a Five-Star experience. Our service tech was personable & considerate and performed the repair quickly.
Thank you to the entire team at Metro Heating!
Had my A/C installed Quickly & professionally in no time at all & for a outstanding price. Good Job Metro!
The experience with Metro was fantastic, from Eric giving me a free quote to the two gentlemen that installed the new furnace. A shout out to the lady I talked to on the phone, very pleasant and helpful.
Thank you Metro.
I just had a new air conditioner unit installed with Metro. Can't say enough good things about the installers and John and Mike who proceeded them. Previous furnace work has also been done timely and efficiently. Very much a service attitude.
My central air stopped working and I called fo Metro Heating & Cooling for service. The next day a technician by the name of John came out. Off the bat, John was friendly, kind and honest about the problem and the service he provided. He was so helpful in explaining how to properly maintain my cooling system. John went above and beyond what was expected of him. I will use this company again and will ask for John!
We had your technician out to service our ac he was friendly professional and knowledgeable how do you find such great techs? John was a true professional. We won't hesitate to use you again!!
Last week my air conditioner went out, I called that morning and a tech came out that afternoon and fixed it with in 30 minutes his name was Mike did an awesome job. Just want to say thank you and would absolutely call metro heating and cooling for future service.
I use Metro Heating thru the HomeSmart program, myself and other family members have had John come out to do our yearly AC/Furnace check ups and he is a pleasure to work with!
Metro Heating was great to work with from getting an estimate to have the furnace and air conditioner put in. Everyone we worked with provide the information we needed. I would highly recommend them.
John did our annual checkup of both furnace and air conditioner with expertise and efficiency. He called ahead to alert us of his coming, informed us of the condition of our units in language we could understand, and worked in both a professional and a personal manner. We hope we will get him again next year.
Long story short, I "vapor locked" my new water heater yesterday while using some oil based paint in my basement. I called and spoke to Paul, who tried to help me reset the unit over the phone. After a couple of tries, we arranged a service call. Your technician Jason(?) was here within an hour and was able to replace the sensor and had the unit up and running. Both Paul and Jason were great to deal with, and I wanted to let you know how much I appreciated their help.
I have been using Metro Heating for 5 years and will continue to use them. I appreciate a company that maintains the kind of honesty and integrity I receive. My water heater went out on Sunday, Tim was at my house first thing Monday to confirm the situation and Eric was by on Tuesday to discuss my options and provide me with a couple of bids. Instillation went on without a hitch, area was cleaned up and old debris hauled away, you wouldn't have known they had been here. I couldn't be been happier and highly recommend Metro Heating to take care of your heating and cooling needs.
Thank you Peggy, for the nice comments! I'm happy to hear things went well and you are satisfied with Metro Heating & Cooling. We look forward to serving you in the future!
We can't thank the Metro team enough for providing outstanding customer service from the first phone call until the work was completed to get our furnace back up and running again. Special thanks goes out to Charlie for quickly diagnosing and fixing the problem within 10 minutes. Charlie also took time out to address and explain all our questions and concerns. --A true professional which the Metro Team should be honored to have onboard representing them! Thank you Charlie!
Thank you for the feedback Robert- Charles is a valued technician and a great asset to Metro Heating & Cooling
After being put thru the high pressure tactics of another heating and cooling company, it was refreshing to deal with the honesty and great workmanship of Metro Heating and cooling.
The installation of our new furnace went really smoothly. Couldn't be happier. Thanks. Mark Palas
We have been using Metro Heating & Cooling since we moved into our home 15 years ago. Honesty and Integrity is what we continue to get from them. This past month we had to replace our original furnace and Eric came out, and the comfort of the Metro team knowing our home like they do, he presented us 2 options that he thought would be best for us, no pressure. Installation went perfect. I highly recommend Metro for all you heating and cooling needs.
Great job by Mark. Very easy to talk to, knows his business. Was able to answer my questions. Thank you.
Brian came to the house this morning for a tune up and furnace clean. He was great!! Very professional and nice!! Told me some of the issues I had with the furnace due to it being from 1976 but did not force anything!! Will be requesting him for any future problems and for that replacement!!!
Awesome company! Very professional. Did a great job and all is up and running. Will definitely use them again!!!
In August, Metro sent 2 very nice and skilled young men to re-route our gas line. They had to solve some problems in order to fix the issue we had been having and they came up with a great solution.
They were courteous, friendly and professional. I recommend Metro and we will use again for other services.
Mike S was great! He is cordial and friendly with excellent interpersonal skills. He is talented, quick and efficient. Thank you Mike for a job well done!
Mike S. Was wonderful! He came out at 10pm with a smile on his face and a great attitude about helping us out. I really appreciate the initiative of metro heating & cooling team. From the dispatcher to the service provided.
Our service guy, Tim, was extremely mindful of the service aspect. So much so that we are ready for Metro to be our "people" but even more for TIM to be our person. His knowledge and easy going nature helped us to determine what we should do today and then helped us in looking toward the future, both in the immediate future and beyond!! Also, our AC was out when we called. Metro set up a service appointment the SAME day and we now have AC.
On one of the hottest days of the Summer we turned on the AC for the first time and it didn't work. This was a Sunday. we called Metro Heating and Cooling on the following Monday and they sent out one of the most fantastic customer service representatives named Charles that same day.
I have worked in customer service for many years at the telephone company and as a former manager I would have loved to have had Charles on my team.
Polite, courteous, very knowledgeable and extremely helpful. He was so friendly that this was one of those rare times when I felt so comfortable with someone who actually took the time to let me know what the issue was, what needed to be done, what air filters I should consider, etc. I was frankly very, very impressed with Charle's professional and caring attitude.
Metro Heating and Cooling has a wonderful employee. I would recommend your company and Charles anytime! Thank you! Ten Stars in my book!
Hot weather and my Central Air Conditioning stopped working. Called in and had Mike S. at the house within a couple hours. Found the electrical problem, had the part on his truck and had it fixed in less than 1/2 hour. Metro always sends competent and polite technicians. I appreciate that.
Had water leaking from furnace. Rani fixed the problem quickly just in time for another MN heatwave. I have already recommended Metro and will call again for any heating or cooling service.
I have had help from both Tim D. and Charles V. and they were polite, efficient and quick. I would highly recommend Metro Heating and Cooling in the future to anyone. Very Professional!
My AC was not working. Tim came out and got it working. He was very knowledgeable, and very professional. Metro has gained a life time customer.
We have a Fujitsu mini-split that was running poorly and Tim D. helped us get it back operating properly. He also showed me ways to maintain it better. I was very pleased with work performed by your technician, and very happy with the quick scheduling of our work.
Mike S. was fantastic! he came to my house, assessed my A/C unit and immediately fixed the problem. It was fast, easy and professional.
My AC unit was broke. Metro showed up assessed the problem and fixed it. There was no sales pressuring like I've had with other service companies. I will recommend metro to my friends for furnace and AC needs.
Furnace was not working ... Rani was here within 2 hrs. ... got us through the night and the next day Mike was here with the replacement part. The service was over the top.
Mike S. was the tech that came out to look at our furnace that was acting up. Straight forward and honest. Even told us important information about our furnace that two other techs from different companies never told us about. He was friendly and efficient. Highly recommend them.
I recently moved to a new home and needed the annual furnace check up. I contacted Metro as their sticker was on my unit. They came within their designated arrival time and called me before arriving so I knew a more specific time. I appreciated that. The rep removed his shoes before coming in to the(...)
The blower on our furnace went out on one of the first really cold days of the year. Mike S. diagnosed the problem, went out of his way to find a way to repair it immediately rather than having to wait a few days for parts, and did it all efficiently, with good humor, and with demonstrated concern f(...)