Zero Contact Customer Service & Support
As Coronavirus spreads rapidly across the country, government officials are quickly implementing orders to help contain the virus. This means many public businesses remain closed, making daily life a little more inconvenient than usual. Still, it’s important to remember that essential businesses remain open to ensure you have necessities. Heating and cooling repairs have been deemed an essential service during the stay-at-home order issued by the state of Minnesota. Still, you may have some concerns about inviting someone into your home to provide these repairs.
Spring in Minneapolis and St. Paul Minnesota is typically quite chilly. If your heating system isn’t working properly, waiting for the COVID-19 virus to run its course isn’t really a viable plan. However, it’s natural to have worries about potentially inviting the virus into your home when you call a repair technician to diagnose and repair your HVAC system.
How Heating & Cooling Companies Address These Concerns
It’s understandable that some businesses must keep providing services during the pandemic. That’s why there are certain guidelines in place to keep customers and employees safe while essential services continue to be provided. The Center for Disease Control (CDC) recommends that businesses coordinate with state and local health officials to create a business response plan to avoid spreading the virus. The World Health Organization (WHO) provides guidelines for preparing the workplace to avoid the spread of COVID-19 among employees who are required to work during the pandemic.
When you contact a company to repair your HVAC system, it’s perfectly acceptable to ask about the business response plan in place to keep you safe. A business that has precautions in place will be able to provide detailed responses to your questions and concerns.
Metro Heating & Cooling COVID-19 Protocol – No Contact
At Metro Heating & Cooling, it is our priority to keep our customers and employees safe while providing the essential services you need to stay in your home. Our team has taken the advice of the CDC and the WHO to create guidelines that allow our teams to work in the homes of our customers and visit the office when necessary without contributing to the spread of the virus.
Reliable Precautions to Protect Employees and Customers
Social distancing describes the actions taken by everyone to avoid spreading the Coronavirus. Our technicians observe social distancing techniques and other valuable precautions to avoid transmitting germs. Each member of the Metro team follows the following precautions.
- All sick employees are required to stay home.
- Employees with sick family members must stay home to ensure the health of others.
- Our office is closed to visitors.
- All team members who can, are working from home.
- Team meetings have been postponed until further notice.
- Installers, helpers, and service technicians observe set times to visit the office so large gatherings are avoided.
- All employees are equipped with hand sanitizer, disinfectant wipes, and face masks.
In-Home Precautions Help Keep Everyone Safe
All Metro service technicians take serious precautions to keep families and employees safe during this uncertain time. We know it’s necessary to enter the homes of our customers and we make every effort to ensure these interactions are completely safe. Our precautions begin with the very first phone call and extend through the entirety of every visit.
When you call our office to schedule a repair, you’ll be screened with some simple questions about the health of the members of your household. This helps us be certain that our employees won’t encounter the virus in the home before yours. It also ensures we don’t endanger those in the next home with symptoms that may exist in your house.
Upon arrival at your home, our employees greet you with a detailed explanation of the process and answer any questions you have before entering the home. We also ask that all members of your household observe social distancing throughout the repair process. Since the primary transfer of the virus is through germs found on the hands, our technicians and estimators have been given alternate methods to take care of signing paperwork. Every member of our team prioritizes customer safety at all times by avoiding unnecessary contact during this uncertain time.
Communities Working Together Prevent the Spread of COVID-19
As this new virus spreads across the nation, citizens are learning together how to help keep everyone safe. Controlling the spread doesn’t mean suffering without essentials like heat or air conditioning. HVAC services are an essential part of healthy living indoors and our desire is to keep providing our customers with the services they require, especially during this time of need.
As essential workers continue to provide a variety of services to residents in the Minneapolis and St. Paul area, customer safety in every sector is a top priority. These workers also greatly appreciate the support and cooperation of the citizens in the community. As everyone in the country struggles to align with a new sense of normal, compassion and corporation will be the strengths that help us overcome the COVID-19 pandemic.
If you are experiencing problems with your heating or air conditioning system, please don’t hesitate to get in touch. The team at Metro Heating & Cooling is working harder than ever to safely meet the needs of residents in Minneapolis, St. Paul and the surrounding areas. Staying safe at home doesn’t mean suffering at home. Metro provides you with safe service you can depend on even in the toughest of times.