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Thank you to Jimmy and Nate for the excellent customer service skills with the cleaning of our duct system in our home. They were both very conscientious with the care of our home and personal property.
Your Service Technician, Soua, came out this afternoon to replace an Inducer Motor in my furnace. He was professional, polite, and, efficient, in getting the replacement completed. He answered a couple of questions I had regarding general furnace maintenance. He is a very good representative for your firm. Also, Amy, in your office was outstanding in getting the work coordinated as there was a part delivery issue the prior week from your supplier. Thank you!
Metro took the stress out of replacing my water heater. I received an estimate and appointment in a very timely manner. Everyone I dealt with was friendly, professional and respectful. I am pleased with their service and would not hesitate to work with them again! I would highly recommend them!
Needed a service call for our furnace this evening.John, the technician was prompt and professional.New almost instantly new the issue, explained the problem and fixed it. Very personableI'll be calling John for any future HVACneeds.
Great Service! Mark and Jesse did a great job explaining and answering all my questions. I would highly recommend Metro! 🙂
We replaced our AC, Furnace and Water Heater all at once, and did quite a bit of research ahead of time. We chose Metro for their professionalism and customer service, and because their price and parts/labor warranty beat everyone else we talked to. From the initial call for an estimate all the way through install, everyone was great. Questions were answered, recommendations given, they were not trying to over or upsell other products/services. The install team, Josh and Jimmy, were knowledgeable, friendly and hardworking. Very happy with the experience end-to-end.
Al and his crew did a fabulous job installing my new furnace, AC and additional heat runs. Al, Dylan, Soua and Aaron were very professional, hard working and friendly. The job was done in a timely manner and Al was very helpful in patiently answering all of my questions. I would highly recommend Metro Heating!
We had our furnace replaced with Metro Heating & Cooling and they had great prices and great employees. Glad we picked Metro.
After calling a few different companies, I decided on Metro Heating to replace my furnace based on their price, friendliness, and offered services. Al and Nick came out to do the job. They were very knowledgable, friendly, clean, and efficient. Outstanding service. Highly recommended.
Recently had John come check out my furnace. He checked everything thoroughly and carefully while explaining what he was doing. He checked other things beyond the furnace so truly went out of his way to satisfy. Top Rate!
I called Metro when my 11 year old combination water heater/boiler gave out. (It is used for hot water and in-floor heating. ) I got a few different estimates, but went with Metro. They were knowledgeable about the combi boilers, and were quick to schedule an install after I decided to go with them. The installers were clean and friendly, and explained how everything worked. I would recommend Metro. Check their web site for discounts, but make sure to mention it before they perform the service!
Just completed a service call by John. I found him to be earnest, thorough, hard working and and very good at explaining the problem/solution. Excellent first impression for your company.I will definitely recommend Metro.
A great group of people who really knows how to say "Lets get business done". No baloney from these guys. Honest. Please - take my word.
Tim and John came to our house, which we are selling, to make sure the furnace was in great condition for the next owners. After inspecting the furnace, Tim and John quickly switched the draft blower ensuring that the furnace will continue to perform well for future owners.
Mike installed an April Air Model 600 at my home yesterday (1/30/18). He was prompt to arrived on time and had the installation complete well within the time specified. Upon completion he was thorough in showing me how to regulate the humidifier. When I asked how soon I would begin noticing any moisture in the house he said that usually it took about 24 hours. Well, I noticed it very early this morning (1/31). Quite a change from the dry house I was so use to. Mike reassured me that if I had any questions to call and they would assist me either over the phone or send someone out. I call that good customer service. Assuredly, I will have them back for any HVAC needs.
Start to finish of air cond furnace comb, install was first class ,done by a smiling talented crew. Well done Metro.Five Star service.
Our 7 year-old modulating condensing boiler quit working during a period of frigid temperatures. We called 3 firms claiming expertise with the newer mod/con boilers like ours.Each dispatched a serviceman lacking the competency to diagnose and remediate whatever was wrong. Thankfully a couple of them refunded what they charged for a service call.Metro Heating and Cooling is near our home and I stopped in to see if they could help. They dispatched Tim, their diagnostic tech, the next day. Tim spent over an hour methodically diagnosing what could be wrong and ultimately discovered the heat exchanger was bad and demonstrated how he knew that.We decided to install a new conventional boiler and water heater. We solicited and evaluated bids from Metro, McQuillan Bros, and CenterPoint. CenterPoint could provide no firm installation date. McQuillan did a heat loss analysis to determine appropriate boiler sizing. Nice!We ultimately selected Metro for their price-point, products they proposed, and project approach.Our experience with Metro was superb! The 4 techs that worked in our home were very competent, organized, neat, thorough, and keenly attentive to my expectations for replacing and adding isolation valves, gauge positioning, and explanation for how our cast iron baseboard radiation worked.Unbeknownst to me, Michael went the extra mile and tested the bleeder valve in each radiator to ensure it was functioning properly. I was delighted when he mentioned replacing a couple that had vexed me for years! Bravo Michael! Woo hoo!Metro Heating and Cooling did a great job for us and exceeded our expectations at every turn. Work was completed in one day by a top-notch, competent, highly-skilled boiler team. We plan on working with Metro for an air conditioning solution next Summer. Thanks Metro!
Review for Metro Heating and Cooling. Jessie serviced our furnace on January 29, 2018. He was punctual and professional in performing his duties. Metro installed our new furnace 3 years ago doing an outstanding job. I highly recommend them.
Metro Heating & Cooling installed two High Efficiency Rheem Furnaces, Rheem Air Conditioners and Aprilaire Humidifiers with zoning for one of the furnaces in my home two years ago. After receiving an extremely high bid from a competitor, Eric Olson provided me with a very reasonable bid. Installation was very timely and very professional by their team. (The installation was also extremely neat just like a Parade of Homes home, compared to a sloppy job done by another HVAC company with the original installation a number of years ago). In fact I was so impressed by Metro that I recommended them to my neighbor who needed a central air conditioning system replaced! He was also impressed by Metro for the very same reasons as I was.
More recently just before the New Years weekend, my Furnace malfunctioned because of a faulty switch. An appointment was made promptly and the problem was quickly diagnosed with a temporary universal switch being inserted by the first technician, until the replacement part was quickly ordered and promptly replaced by Jessie.
I would recommend Metro Heating and Cooling for their Quality, Professionalism, Promptness and their very Competitive Bid! I have no financial or personal interest in Metro.
Recently, we had a technician named John Hill for a furnace issue. He explained exactly what the problem was and repaired it quickly and professionally. We have had Metro Heating & Cooling’s services in the past. A scale of 1 to 5 is an insufficient gauge of this company’s excellence. We have become loyal customers. Rick and Nancy Krenner
Had Rick & Nick here on 12/7/2017 to run duct work from basement to upstairs. They were thorough, respectful, and did great work worth taking pride in.
Miguel was very timely, thorough, informative, and friendly!
Do you want prompt, professional service with a real human-speaking voice answering the phone if your furnace breaks down? Well, Metro Heating is the place to call.My furnace was going off and on and sometimes remaining off for long periods resulting in the house being cold. I called a company advertised on TV that promised quick service with free service call. After calling the number on the TV and all three numbers on the web and leaving, two voice messages just after 12: MD with no response, I called Metro (where I previously had service). I explained that I did not want to pay the after-hour cost.Brian, was at my home in about an hour, inspected the furnace, told me what was wrong, and the cost of part/installation prior to installation of the part. My home quickly warmed up and being a senior, I got the senior discount.Well, as I told Brian, we really do get we what we pay for. The company that advertised free service calls did not return my call until after 5: 30 PM—almost 6 hours after I called them, and after my furnace was fixed and I had ran an errand. This means that I may have had to pay the after-hour charge or wait for service the following day or perhaps longer.I highly recommend Metro Heating & Cooling for prompt, professional, and excellent customer service. It is a company you can trust and rely on in an emergency.M.P. Morris,
Had tech “Soua” here on 11/21 for additional work that was needed on my furnace. After explaining what would be done, he continued on to do an excellent job. This is a really good company. When the calendar rolls over to 2018, I will definitely join the Comfort System Club. After owning 7 different homes I can identify a good contractor. This is one of the best!!
Had tech Jesse here on 11/20. Excellent job done. Cautioned me there might be more work to be done. His explanation made perfect sense. Will definitely use Metro again.
My family and I have lived in our home going into our 9th year and I am very tuned in to the sounds that happen within the house. We had our furnace turn on earlier than normal because of the cold spell and I noticed it to be making a low rumbling noise. Soua was the technician and did a fantastic job of showing me things and answering all my questions of what the problem could be. In the end he found out what was causing the problem and it sounded as good as new. Recommend Metro Heating and Cooling for your HVAC needs and if you get technician Soua you will be in good hands.
Dale came to my house and checked out my furnace. Asked me if I had any concerns about the operation of the furnace. He took care of my concerns and told me what to look for in the operation of the furnace. Dale was very knowledgeable. Thanks Dale, looking forward to using your Company in the future.
John checked out my furnace today. He is very knowledgeable, professional and explained he did. I will definitely recommend Metro and John. Thanks John, great job!!!!
John and Jesse were great and wouldn’t give up until our furnace was working. Jesse came over 1pm and John came over at 6pm with parts to ensure our home would be warm for the night. Office staff was great at communicating when they would arrive and helped in finding parts. Would definitely use Metro Heating and Cooling again - they went the extra mile for our family and we will remember that! Thanks John and Jesse!
I Called Metro Heating and Cooling to replace my hot water that sprung a big leak in the side. The installation team was Josh & Josh. Both were very professional and went right to work. Removed the old heater and installed a new one. The old one was still under warranty. Once the job was complete they cleaned up rechecked for leaks wished us well and left. I would have them do all my heating and cooling work in the future. I would give them a 10 Plus
Metro Heating and Cooling was wonderful. My flame went out on my furnace. They had a tech at my home by 730 that night to fix the problem. I will be using this company again. Thank you so much for getting my heat going.
Brian just came on time on schedule for furnace tune up. He did the great job, explained and answered questions I had . I am completely satisfied. Thanks.
Nick and Josh were friendly, professional, and explained the complete process of cleaning the ducts. Their work was thorough and done timely. I was very pleased with their work.
I had my furnace tuned up and checked for safety yesterday, This company is great! And John came out and went above and beyond, asking for a vacuum so he could vacuumed out sand in and around the furnace. This is a model home and the landscaping hadn't been completed, sand blew around in the yard and into the system. He also secured a water hose that was loose. I will ask for John whenever I had metro heating and cooling come out!!!
I wish to commend your service staff (John) for his exceptional service and knowledge on his recent service to my furnace. He Was properly equipped and trained. I am not easily impressed as I tend to be pretty fussy and I am technically trained myself.
Rainey did our annual furnace check up. He was prompt, professional, and answered all my questions. I've been using Metro Heating and Cooling since I replaced my furnace and thermostat two years ago. Very happy with all the services I have received.
I saw an advertisement for Metro in my local shoppers guide. I needed my water heater replaced. I called and spoke with Micah. I explained to him what I was looking for and even specified the brand of water heater. Micah called his supplier to check availability. Micah followed up with me within an hour or so. What great customer service!! I scheduled an install in August 2017. I waited a couple of months before writing this review. Just to make sure everything was working ok. On August 16th Corey arrived to remove old and install my new hot water heater. This technician was amazing. I watch him install my water heater. He did one of the most professional installs I have ever seen. Let me tell you. I am hard to please!!!! I was definitely satisfied with everything. Give this great company a try.
John did our furnace cleaning and inspection recently. He was very polite and professional and took the time to explain things very well. I appreciated the shoe covers he brought with him and wore. From past work I know Metro Heating is one of the nicest and most professional companies around, with reasonable rates also.
The technician arrived when scheduled. He did an excellent job of finding my furnace problem. He then notified the proper places to give me a quote for anew furnace.
John was at my house, very polite and professional... Explained everything he was doing... Thank you John for all your help!!! Would highly recommend John for Metro Heating & Cooling...
Mike and Nick installed our furnace today! Excellent work Mike and Nick - both furnace and AC worked on the first start, no problem. Thank you for taking the time to go through the thermostat programming with us!
I had work done by metro heating and the experience was amazing, one employee specifically was wonderful, Austin Devaney. Thank you guys for the quick and great service I highly recommend to anyone with heating and cooling needs!
John came to my house to do a 15 point inspection for me and was very pleased with the service he provided. He answered all my questions and explained it very clearly. He was friendly and courteous. I would definitely recommend John and Metro Heating.
Thank you, John, for a very efficient and effective annual maintenance of heating and air-conditioning. I really appreciated your taking the extra time to explain the various features of my system to me. You certainly provide excellent technical service and top notch customer service. Thank you again.
John came to look at my water heater and air conditioner. Nothing was found to be wrong (at this time). John was very professional and provided excellent customer service. Thank you John.
My wife and I just had two Metro technicians install a new furnace and A/C. Josh & team were most professional and efficient, installing the equipment in less than 2 days.We thank them.
David came out to give a second opinion on our furnace life. He explained everything very clearly and was very friendly.
5 star for john, he was friendly, polite, explained everything that he was doing, what could or could not effect the furnace what I could do to help til next inspection thanks john.
Excellent service. Very knowledgeable. Had our furnaces checked for the up coming winter season. John was one of the technicians. Would highly recommend them.