Customer Reviews and Feedback
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Woke up this morning, temp outside 20 degrees. Temp in house 60 degrees. Furnace would not stay running. Metro Heating was out before lunch. Fixed the problem in under 10 min. Brady was congenial, knowledgable and efficient. Great job Brady! Great job Metro Heating and Cooling!
Josh arrived checked out the furnace, also checked out a wall unit. Gave great advice. Very pleased with this company.
I needed a small air exchanger for my art studio and contacted Metro and another company for estimates. Dave B from Metro gave me the one was least expensive and most thorough. Al and Alex did a great job installing it, and patiently answered all my questions.
Tech Soua was, on time, efficient, effective, informative.
Excellent company, great repair team! Jeff arrived promptly on Saturday in response to my call to Metro that morning to repair our electric water heater which had died the previous night. After diagnosing the problem (grounded lower heating element), he proceeded to drain the heater. This is a very long process; Jeff used the time to explain exactly what he was doing and why. He also provided a lot of very useful training info on managing and repairing electric water heaters. We really appreciated the quick, professional response from Metro!
Paul and Adam showed at the time promised (early actually!) and were in and out the door in 3 hours, with our new furnace and thermostat installed. Adam was great in answering all our questions and in giving a tutorial on how to use the thermostat. A big shout out to both guys and to Metro Air! Our experience with your company was way above average!
I called Metro Heating and Cooling because my water heater broke down down was leaking water all over my laundry room so I need immediate help....I spoke with Micah and he immediately was on it! Sent Quote and answered all my questions very openly and honestly. Then he sent out Nick within 4 hours to put in our new Rheem and Nick was very professional and great to work with....did a great job installing the new water heater and excellent clean up after the work was all done as well. Great experience right from the very first phone call to completion of service! Very happy customers and will most certainly use Metro Heating and Cooling again if needed.
Metro was amazing to work with. My furnace went out during the coldest record setting temperatures on a Sunday. Metro was at my home within a matter of hours, had heat coming into our home and parts ordered the very next day. Their service technician was professional, pleasant and very knowledgeable. Metro's customer service was stellar and their price points reasonable. I would recommend this company HANDS DOWN for any HVAC service you require. I will certainly be calling them when I need anything HVAC related.
Just received services from Charles at Metro Heating and Plumbing. I had a running toilet, and issues with a garbage disposal. Given my lack of experience in plumbing it would have been easy to sell me on upgrades that were not needed, instead what I received was some quality education, and great quick, reasonably priced service.
This is the 3rd time I have done business with Metro this year. Each time (completely unrelated service calls). Each time, the service has been excellent. Thank you Charles. Thank you Metro.
We are very pleased with sales and service at Metro. When the owner calls you back on New Years Day returning home from the holidays,then shows up early the next morning to discuss a new furnace which was installed within 24 hrs I have to say what a pleasure it has been dealing with Metro. Thank you again!