Reviews

Metro was amazing to work with. My furnace went out during the coldest record setting temperatures on a Sunday. Metro was at my home within a matter of hours, had heat coming into our home and parts ordered the very next day. Their service technician was professional, pleasant and very knowledgeable. Metro's customer service was stellar and their price points reasonable. I would recommend this company HANDS DOWN for any HVAC service you require. I will certainly be calling them when I need anything HVAC related.

Just received services from Charles at Metro Heating and Plumbing. I had a running toilet, and issues with a garbage disposal. Given my lack of experience in plumbing it would have been easy to sell me on upgrades that were not needed, instead what I received was some quality education, and great quick, reasonably priced service.

This is the 3rd time I have done business with Metro this year. Each time (completely unrelated service calls). Each time, the service has been excellent. Thank you Charles. Thank you Metro.

We are very pleased with sales and service at Metro. When the owner calls you back on New Years Day returning home from the holidays,then shows up early the next morning to discuss a new furnace which was installed within 24 hrs I have to say what a pleasure it has been dealing with Metro. Thank you again!

Your Service Technician (Rainie) did a outstanding job servicing our furnace today. Very friendly and he fixed the problem very quickly. I will be replacing my furnace and central air within the next 3 years and I promise you, Metro Heating and Cooling will be my first call. Thank you very much, Jim Blom

I've had great luck and service from Metro. Candidly, Mike is one of the best if not the best Service Technician I've ever dealt with in any industry.

Brady our tech was very nice and thorough. He explained everything and took the time to answer all my questions.
A+

Furnace that was no producing heat...John diagnosed the issue(s) accurately, quickly and provided me a detailed explanation of the cause. He went above by providing us with suggested steps on how to have it replace quickly. I appreciated Johns detailed information and professionalism.

On the coldest night in many winters our furnace quit working. Metro called first thing in the morning and had a technician to our house by 9:45am. The technician - Soua - went right to work & quickly diagnosed the problem. He made the repair and inspected our furnace for any other potential problems. Soua also gave me advice about our furnace, the type of filter I was using, and some suggestions about a possible upgrade. He was very professional, friendly, and efficient. I highly recommend Metro Heating & Cooling.

Great Service. On time. Friendly. Very informative with what they were doing and any recommendations.

They did a great job on the furnace came on time and very polite. they also did my central air unit a while ago that is why I choose them to do my furnace.

Nick arrived ontime answered all of our questions and did a great install. Thanks!

Miguel did a furnace preventative check today. He was timely, professional, knowledgeable, pleasant, and answered any questions I asked. He is an asset to Metro Heating. This was for the XCEL HomeStart Program .

I had a 30 yr old furnace with ignition trouble. John diagnosed the issue(s) accurately and quickly. I am a retired engineer, hence I am very qualified to evaluate technical competency. John used equipment, experience and judgment to evaluate the intermittent problem source(s). His data driven analysis yielded a system failure between the 'mother' board, flue sensor and gas servo circuits. John worked with me to explain the problem, provide options and guidance on the implications of the alternatives. I am satisfied that this particularly difficult problem was identified correctly as well as identification of the solution. Well Done MH&C!

Josh showed up on time for my winter tune up. He was thorough..efficient and professional. I've been a Metro customer for quite a few years and have never been disappointed. Great service. .. great Techs! Thanks!!

Nick R. Called ahead before he came out and promptly came ahead of schedule. Nick R. Replaced the water heater and explained everything as he worked. He did a great job and was done within a couple of hours. He made sure everything worked before he left.

Just had my furnace inspected and tuned up by Mr Miguel Renteria who was extremely professional , polite, on time, and efficient. I have no hesitation in recommending him and his company, excellent service.

My exceptional service started with the initial phone call - the woman that answered the phone (unfortunately, I didn't catch her name) was extremely courteous, cheerful, and informative. She patiently answered all my questions and then setup the appointment. Her enthusiasm and cheerfulness made my day.
When Josh arrived he explained everything, he warned me about potential concerns and performed the services needed. He was efficient, thorough, professional and most importantly, friendly. I did not feel as if I had a stranger in my house. Thanks for a great job!

Excellent customer service from the free in home estimate scheduled during my availability not their time frame to the final installation. The install was completed in a timely fashion while I was at work. I came home and was amazed at how clean everything was, it was as if nobody had entered my residence, but I had a new furnace.

Brady arrived on time and performed our annual furnace preventative maintenance in a timely and professional manner. He provided feedback on the condition of our furnace and explained the checklist used. Overall a very thorough review.

Brady answered all of my questions & concerns- especially the dangers of carbon monoxide. He was respectful of my house (wore booties). Totally satisfied with his work. Very professional.

Brady came out to the house earlier than I expected this morning to do a furnace checkup before winter. Very professional. Knew what he was doing and gave me a summary when he was done. Very friendly and polite. Cleaned up the area when he was done. Ready for another winter. Always have had excellent timely service from Metro. Very pleased with their relationship with XCEL home maintenance. Good Job Brady. Hope you continue to enjoy working for this company.

We have looked for a good heating and cooling company for a long time and chose Metro Heating and Cooling to install and maintain our A/C and Boiler. The technicians do not work on commission so one does not have to worry about them inflating service charges for personal benefit. When Metro installed our A/C, it did not work properly due to a hidden manufacturing error. Very impressed that Metro stuck with the install until it was done right. Technicians Paul and Miguel serviced our boiler yesterday (9-12-18). Good job, reasonable price.

I now you can only give five stars, but this company and their service techs are 10 stars in my book! I’ve used them about five or six times now and John and their other techs have always been fantastic! They are professional, they are at the top of their game, super knowledgeable, friendly, explain their work and clean up when the job is done. They DO NOT try to sell you something that you do not need. Thank you Metro Heating!

We were impressed with Brady both his personality and his competence. We feel comfortable that we got a thorough examination of our furnace and we are ready for another Minnesota winter. Thanks so much.

Brady just finished the maintenance on my furnace and I'm very pleased with his work. He was professional, took off his shoes when he came in and got to work. Also answered all my questions and was very polite.

It was time to replace my 26 year old original equipment. I got three different bids, one from Metro (on a referral) and two others from companies that advertise on TV. I was appalled at the price difference for literally the same equipment, apparently them prime-time TV spots are expensive. Ended up going with Metro and am sure glad I did, it was an all around positive experience. The technician (Josh) was on time, polite and professional. The area he had to work in was pretty tight, in the end I had a clean install. Will definitely recommend "Metro" to others.

Our lower level was set for radiant in floor heat but we had no boiler. I had done research. Dave Bomgren gave us a fair and reasonable estimate for the work. Two other companies did not. The technicians did a professional and complete job. I would highly recommend Metro Heating & Cooling. We were unaware of a large rebate from Xcel. Dave processed it for us!

Installing a boiler in August wasn't part of our plan, but when the need arose as part of our home sale, we are sure glad we called Metro Heating and Cooling.
Professional, honest, clean, polite, efficient...what more can you ask?
Thanks to the team there for getting this done.

Good afternoon, my name is Jimmy and my wife, and I recently had Metro Heating & Cooling out to our home to complete a safety inspection on our furnace and air conditioning unit. Bryan was the technician on that service call and he did a phenomenal job and we were more than pleased!

We recently sold our home and part of the agreement was to replace the hot water heater. Therefore, we contacted Metro Heating and Air Conditioning and informed them that we need to replace our water heater. The following business day, Grant came to our residence to measure and do a visual inspection. He was on time as well as courteous and professional. He told me that he would have an estimate no later than tomorrow afternoon. Once again, we received the estimate just as he said it would be delivered.

That Friday afternoon, I spoke with Micah to schedule an appointment and he informed me that he could have a technician onsite either Monday morning or afternoon, I told Micah morning would be best. Furthermore, I asked if the technician could be able to replace the Hot Water Heater and test the Carbon Monoxide levels on both units upon completion of installing water heater, he said no problem and told me that that technician will call when they're on their way.

My wife received a voice mail from Corey, informing her that he is on the way and to call him back if there are any issues or concerns.

Once again, he arrived right on time. I opened the garage door and we introduced each other. Corey, immediately began to work by setting cloths down on the floor and inspecting his work area. Then Corey began to disassemble the water softener and so he could remove it to get at the Hot Water Heater.

This technician is probably one of the finest I ever seen when it comes to his craftsmanship and skill-set.

The timing was perfect between Corey removing the old water heater and the delivery drive Kyle was right on time. I have been around the construction business for a long time and I can tell you that everyone I personally have met love working for this company!!!

The employee's not only have a passion for their job, but more importantly, they deliver customer satisfaction.

I have taken the time to write a in-depth review because, I spent hours researching and looking for a company that I can trust form beginning to end and never worry about be taken advantage or expecting to pay more than the estimate.

I encourage anyone looking for Plumbing, Heating & Cooling services, to please choose Metro Heating & Cooling as your only choice, I guarantee you will be completely satisfied with the end results.

Respectfully,

James (Jimmy) Kaphingst

Our furnace motor died...hence shutting down the a/c ...the night before another heatwave, called Metro at 8:00am., by 3:00pm the same day motor was replaced, furnace working and a/c back on!
Brian was knowledgeable, replaced the motor within 30 minutes, explained costs and even tolerated our two puppies! Thank you Metro and Brian!

Miguel R. Did a great job when repairing my air conditioning unit. He also took the time to answer all my questions and gave me great tips!! Very competent and professional!! Great young man who takes pride in his work!!

Today Soua came to fix our A/C and he was here for a very short time and replaced the capacitor and had me change the filter and we finally have A/C again after nearly four days without it. Soua was professional, friendly and was proficient at his job. I am very ahppy with the service he provided and so sorry that he ended up with many mosquito bites.
He should be a very valued employee, he does your company proud.
Thank you Soua and Metro Heating and Cooling.

Friendly&very professional, kept us informed as to what was going on&order of assembly.Now that we have had some heat we really like the unit.

Michael Austin and his assistant recently installed a new furnace and air conditioner at my home and did an excellent job. They were friendly, polite, efficient and explained what they were doing and answered all my questions. I was pleased with the installers and the work!

Repairman John found the leak in my air conditioning unit and gave great advice on how to proceed to get the problem fixed and how to save the most money. Thanks John!

We appreciate John and how personal he is. We can’t bdlieve how fast he is.
Thanks John
Thanks metro heating and cooling .

From the minute Aaron and TJ rang my doorbell to the moment the left, I witnessed two professional people fixing the problem at hand. They were courteous, responsible, timely, orderly, and actually fun to be around. I highly recommend Metro, and especially these two gentlemen.

Repairman JOHN was just here to look at my air conditioner problem, he was courteous, polite, efficient, informative and most important .. fixed the within minutes. Thanks John.

Thank you Dillion and Corie for a very professional job. Your work was thorough and your friendly manner was appreciated. Dave

big thank you to John he found the leak in my air conditioner. also want to say what a pleasant young man he was and very knowledgeable

A big "thank you" to Mike and Nick who came out on short notice and repaired a gas line to the dryer. They did a great job and we now have a happy family as we go into the Memorial Day weekend!

John tuned up my air conditioner. He provided awesome service. He was prompt and professional. Thanks for the great service call. I will be requesting him in the future

Your service person, John, who serviced 4278 Oakmede Lane, White Bear was of the highest quality - excellent professional
Thanks, Jeff Sullivan

Excellent duct cleaning service today! Very thorough and professional. I'll be coming to Metro Heating & Cooling in the future for other home service needs. Thanks guys!

Eric gave me a quick and fair estimate. I was quickly scheduled for installation of my new A/C the following day. TJ & Mike T. were on time and finished the job faster than they quoted. Friendly, Conscientious installers that made sure to leave my home as clean as when they arrived. Highly recommend Metro Heating and Cooling! Great experience!

Thanks Metro Heating & Cooling! Al and his crew were great installing our new furnace & AC system. They did the majority of the work in dead of winter and were working in sub-zero temperatures without complaining. Even after I dropped some ice off the roof onto them.....sorry Al! This spring they returned and finished up the A/C portion. The system is BEAUTIFUL and I would highly recommend Metro Heating!

We had furnace & A/C repair needed at two separate times and Mike D came and was very honest, helpful, and thorough in fixing the problems. It was because of our great experience with him, we decided to have Metro replace both our old A/C (40 years +) and furnace(20+ years) several months later. Al & Dillon came and did the installation. Two super great guys with expertise in answering ALL our questions. They were very considerate, conscientious, careful, helpful with our concerns, and did great work. We had an A/C, furnace, digital thermostat, and Aprilaire installed. They explained everything to us about all the pieces and made sure they all worked. They were careful to take off their shoes when entering from outside and totally cleaned everything up when finished. All of our contacts at Metro were extremely helpful and nice to do business with. We would highly recommend the company to anyone and suggest they work with Mike D, service repair; Al & Dylan, installers; and also Jeff.

Thank you to Jimmy and Nate for the excellent customer service skills with the cleaning of our duct system in our home. They were both very conscientious with the care of our home and personal property.

Your Service Technician, Soua, came out this afternoon to replace an Inducer Motor in my furnace. He was professional, polite, and, efficient, in getting the replacement completed. He answered a couple of questions I had regarding general furnace maintenance. He is a very good representative for your firm. Also, Amy, in your office was outstanding in getting the work coordinated as there was a part delivery issue the prior week from your supplier. Thank you!

Metro took the stress out of replacing my water heater. I received an estimate and appointment in a very timely manner. Everyone I dealt with was friendly, professional and respectful. I am pleased with their service and would not hesitate to work with them again! I would highly recommend them!